Privacy Policy

Last Updated: March 24, 2026

1. GENERAL OVERVIEW & SCOPE

GERAJ VA COMPANY (“the Company,” “we,” “us,” or “our”) provides a sophisticated AI Voice Agent Listing Assistant designed to optimize lead conversion and communication for real estate professionals. We are committed to maintaining the highest standards of data privacy and transparency. This Privacy Policy outlines our protocols for the collection, storage, and processing of Personal Identifiable Information (PII) across our web domains, AI interfaces, and SMS communication channels.

2. METHODS OF DATA ACQUISITION

We collect information through multiple touchpoints to ensure a seamless service experience:

  • Direct Inbound Inquiries: When a prospective client calls a registered real estate line and interacts with our AI Voice Agent, the agent captures relevant contact and inquiry data.

  • Voluntary Web Submissions: Information provided via our landing pages, including demo requests, newsletter sign-ups, and trial registrations.

  • Automated Communication Metadata: Technical data including IP addresses, browser types, and interaction timestamps collected via cookies and tracking pixels to optimize user experience.

  • Customer Support Interactions: Any data disclosed during troubleshooting or support via email [email protected] or official communication channels.

3. STRATEGIC USE OF COLLECTED DATA

The data we collect is utilized strictly for the advancement of our business operations and service delivery:

  • Operational Execution: To facilitate the "Missed Call Text Back" service, ensuring leads receive immediate property data and scheduling opportunities.

  • AI Optimization: To refine the natural language processing (NLP) capabilities and response accuracy of our AI agents through secure data annotation and quality assurance.

  • Account Management: To manage billing, identify authorized users, and provide critical system updates.

  • Compliance & Legal Obligations: To maintain records required by law and to enforce our Terms and Conditions.

4. A2P 10DLC SMS COMPLIANCE & DATA PROTECTION

Strict Non-Disclosure Clause: GERAJ VA COMPANY maintains a rigorous policy regarding mobile data. 

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • Information sharing to subcontractor in support services, such as support for customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.

We strictly adhere to CTIA guidelines and A2P 10DLC regulations:

  • Consent Integrity: SMS consent is obtained via clear, non-pre-ticked checkboxes on our digital forms.

  • Revocation of Consent: Users retain the absolute right to opt-out by texting STOP.

  • Informational Assistance: Users may text HELP at any time for program information.

5. COMPREHENSIVE DATA SECURITY & PROTECTION MEASURES

We employ a multi-layered security architecture to safeguard your assets:

  • End-to-End Encryption: All data transmitted between the user and our servers is encrypted using industry-standard SSL/TLS protocols.

  • Secure Storage: We utilize secure cloud infrastructure to host our databases, ensuring high availability and protection against physical and digital breaches.

  • Anonymization Protocols: Where possible, data used for AI training and annotation is anonymized to protect individual identities.

  • Regular Audits: We conduct periodic internal reviews of our data handling practices to ensure ongoing compliance with global privacy standards.

6. DATA RETENTION & DELETION

We retain personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by financial and legal regulations. Upon the termination of a service agreement or a valid deletion request, we will securely purge or de-identify your data from our active systems within 30 days.

7. INTERNATIONAL DATA TRANSFERS

As a service provider based in the Philippines serving the US real estate market, GERAJ VA COMPANY ensures that all cross-border data transfers comply with applicable data protection laws. By using our services, you acknowledge and consent to the processing of your information in the jurisdictions where we operate.

8. CONTACT & REGULATORY INQUIRIES

For formal inquiries regarding this policy, data access requests, or to exercise your privacy rights, please contact:

GERALD ANGELES (CEO)

Attn: Data Privacy Operations 

Email: [email protected] 

Website: https://aiagent.gerajva.com